Support

SprintINSite — Predictive Sprint Analytics for Jira Cloud

Get Help

We're here to help you get the most out of SprintINSite. Whether you've found a bug, have a question, or want to request a feature, use the options below to get in touch.

Report a Bug

If something isn't working as expected, please email us with the following details:

• A clear description of the issue
• Steps to reproduce the problem
• Your Jira Cloud site URL
• Browser and operating system
• Any error messages or screenshots

Send bug reports to: support@sprintinsite.com

Request a Feature

Have an idea that would make SprintINSite better for your team? We'd love to hear it. Send your feature request to support@sprintinsite.com with the subject line "Feature Request" and include:

• A description of the feature
• The problem it would solve for your team
• How you'd expect it to work

Documentation

Before reaching out, you may find answers in our documentation:

• Quick Start Guide — Get up and running in 30 seconds
• User Guide — Full feature walkthrough
• Installation Guide — Setup and configuration
• Scrum Master Playbook — Daily workflows and best practices
• All Documentation

Response Times

Our support response times depend on your subscription tier:

• Free: Best effort, typically within 5 business days
• Standard: Within 2 business days (1 business day for critical issues)
• Premium: Within 1 business day (4 business hours for critical issues)

For full details, see our Service Level Agreement.

Contact Us

Agility Ops Business Pty Ltd
Email: support@sprintinsite.com
Website: sprintinsite.com